We offer curated customer experience solutions to help you understand your entire world of customer experience, and then show you how to use customer experience as a strategic competitive advantage

Experience (CX)

Evaluate the customer experience across all touchpoints with data-driven insights that will improve your customer experience and drive increased satisfaction, loyalty, and revenue.

Compliance, Audit & Loss Prevention

Leverage a national team of experts to provide audit services, resolve loss, and validate compliance with your brand standards.

Online Review Management

The success of your business depends on the voice of your customers. Do you know what they are saying about you online? Turn deep insights into positive action.

Setting a Higher Standard

When it comes to holistic customer experience improvement, we see things differently. Whether as stand-alone programs, or a blend of our expertise in Mystery Shopping, Voice of the Customer, Social Media Listening & Reputation Management, and Loss Prevention, Compliance and Auditing, we design curated solutions centered on timely data and actionable outcomes. Our big-picture thinking and innovative tactics help you to use customer experience research as a strategic advantage.

The Mighty Oak Pathway

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