Online Review Management

Online Review Monitoring & Management: What to Expect

Online reviews are a crucial factor in consumer purchase decisions, influencing their choices more than any other element. Partnering with our team of industry experts allows you to effectively monitor, respond to, and analyze your online reviews across all locations. Our comprehensive review management services provide you with the tools and insights needed to enhance your online reputation and customer engagement. Our key features include:

  • Review Aggregation. Aggregate reviews from major platforms such as Google My Business (GMB), Facebook, Yelp, and other top networks into a single, easy-to-use interface, saving time and effort.
  • Response Management. You’ll have in-app capabilities to respond to reviews within the platform, monitor and optimize the speed of your response, and optimize responses to enhance customer satisfaction.
  • Keyword Sentiment Analysis. Analyze the language and keywords used in reviews to gauge customer sentiment so you can identify common themes, areas of concern, and opportunities for improvement.
  • Voice Share Analysis. Understand your brand’s presence and influence in the online conversation compared to competitors so you can measure the effectiveness of your strategy and identify areas for growth.
  • Competitive Comparisons. Compare your ratings against those of your competitors and get valuable insights into your market position, highlights of your strengths, and areas where you can improve.

First Hand Success Through Review Monitoring

An industry leading chain of more than 100 retail stores had the need to gain immediate visibility and a thorough understanding of their online reputation.

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Online Review Response & Engagement

By engaging with consumers who leave reviews, you demonstrate that you value their feedback and care about their experiences. Given that 95% of customers read online reviews before making a purchase, your responsiveness can significantly impact their perception of your brand. Our Online Review Management solution makes it easy:

  • Send automatic, personalized replies to customers as soon as they leave a review, making your customers feel valued and heard.
  • Use on-brand response templates with pre-approved language to maintain consistency across all customer interactions.
  • Respond to reviews as they happen, significantly reducing response times and showing customers that you are attentive and proactive.
  • Engage with both positive and negative reviews to manage and improve the overall customer experience. Thank customers for their praise and address concerns constructively to show your commitment to improvement.

Our solution helps you effectively listen to, monitor, and respond to your customers across all review platforms, enhancing customer satisfaction and boosting your brand’s reputation.

Gain Brand Ambassadors

Interacting with fans is a phenomenal way to build loyalty among customers and turn them into brand ambassadors.

Monitor Conversation Trends

Social listening insights are delivered with an action plan for how to manage online conversations and build a positive customer experience.

SEO Optimization

Social media is a ranking signal to every major search engine. How you engage, interact, and use your brand's digital media channels to engage will affect your listings.

Platform Expertise

Targeting audiences on Facebook differs from LinkedIn due to platform-specific communication styles. Understanding each platform's nuances is essential for effective engagement, and we can help you with that.

Local Listings Management

IntelliShop Listings gives you comprehensive control over your business information across 200+ networks from a centralized platform. Key features include:

  • Direct API Integration: Seamlessly connect with 40+ key networks for real-time updates and management.
  • Metric Reporting: Access detailed reports on traffic, impressions, search queries, and other key metrics from major publishers like Google, Facebook, Yelp, and Bing.
  • Duplicate Management: Suppress and delete duplicate listings to maintain a clean and accurate online presence.
  • Local Search Optimization: Improve your local search rankings on platforms such as Google My Business, Facebook, Yelp, Apple Maps, Foursquare, and more.
  • Profile Management: Approve or reject publisher profile suggestions to ensure consistent and accurate information across all platforms.

    By consolidating your business data management, IntelliShop Listings helps improve your local SEO, maintain brand consistency, and provide consumers with reliable information wherever they search.

Sync, Update & Manage Business Listings

We ensure your business is able to maintain accurate and consistent listings across 40+ direct integrations.

Profile Optimization

We perform audits and recommend profile updates across locations to command a next-level local search presence for your business.

Dominate Local Search

We can track, analyze, and optimize your local listing profiles to ensure SEO is optimized and your locations are showing at the top of local search results.

Maximize Search Rankings

We can help your team maximize localized marketing for your business through local search rankings, local presence, and visibility.

Competitive Intelligence

Strong competitive intelligence allows you to monitor your competitors’ activities in real-time and gain actionable insights, enabling your business to outpace the competition, increase revenue, and enhance brand loyalty.

Our comprehensive analysis helps you:

  • Develop strategies to outperform rivals
  • Compare your brand against others
  • Identify areas for reputation improvement

Understanding the competitive landscape is essential for building trust and distinguishing your brand.

Intelligence Campaign Results in Competitive Advantage

A regional retail chain with expansive growth plans wanted to understand their competitive brand position at a local store level, as well as identify trends to beat their competition, increase revenue and build brand loyalty.

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Customer Insight Reporting

Understanding your customers’ experience through analysis and data is what you need to drive increased revenue, loyalty, and conversion strategies. All of your data is delivered in a report that shows progress over time, and you can schedule it to be delivered at daily, weekly, or monthly intervals. A Review Summary can provide insights within the specified time period, such as:

  • Average star rating
  • Number of reviews received
  • Number of reviews compared to the previous period
  • Ratings Breakdown: number of reviews by star rating
  • Average rating compared to the last period
  • Most Active Sources: shows the number of reviews and average rating by source

With Customer Insight Reporting, our team of world-class strategy and analytics consultants will listen to the voice of your customer and provide insights that deliver results.

Customer Experience Analysis

Real-time deep categorization of the overall sentiment within the feedback your customers are leaving you online.

Customized Reports with Combined CX Intelligence

Our flexible, powerful software generates real-time data to make sure you have the most accurate and helpful data at your fingertips when you need it.

Competitor Insights

Side-by-side keyword, experience, and rating analysis to see where you may be edging out your competition or opportunities to where your competitors are falling short.

Expert Growth. Minimal Spend.

Leverage real-time customer sentiment and keyword tracking, with monitored experience tracking, to provide a single source of truth.

The Mighty Oak Pathway

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