Experience Is Everything

Consider us your Brand Partner. Through understanding perception, evaluating the customer experience, and listening to what’s being said about you, we’ll help you use customer experience as a significant competitive advantage.

Serving the World’s Leading Brands:

Our Solutions

Experience (CX)

Evaluate the customer experience across all touchpoints with data-driven insights that will improve your customer experience and drive increased satisfaction, loyalty, and revenue.

Compliance, Audit & Loss Prevention

Leverage a national team of experts to provide audit services, resolve loss, and validate compliance with your brand standards.

Online Review Management

The success of your business depends on the voice of your customers. Do you know what they are saying about you online? Turn deep insights into positive action.

It's All About ROI

We don’t stop at analysis. We’ll will work with you to develop & implement ongoing strategic plans that continue to be relevant for your company’s objectives, drive change and improvement, and bring increased revenue. We’ll also show you the ROI of our work, in actual dollars.

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CX Improvement
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Happy Clients
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"We Have Been Extremely Pleased With The Program And Support We Have Been Receiving From IntelliShop."

"IntelliShop offer the most reliable and highly detailed shoppers in the industry. Their attention to detail and timely execution of projects is why we’ve been working with them for over 12 years and the reason they are our trusted partner."

"IntelliShop has great services managers. They work hard and put the client first, always. They worked hard to meet our constant requests for change and improvement and provided a friendly and non-combative response, even when we pressed them hard."

"IntelliShop is great at helping us adjust along the way. They have been super helpful. It has been such a huge help, and will only continue to get better. The amount of time the program has saved us has been unfathomable."

"Our mystery shop program has been that change agent for us. This program has helped instill great confidence in the accuracy, immediacy and reliance of the data - which has drive operational improvements, a better guest experience and positive business results."

We have been proud partners with IntelliShop since 2002, and their dedication to excellence has been instrumental in our success helping us enhance our customer experience. Over the years, they have proven to be incredibly adaptable, expanding their services to include detailed merchandise audits and a comprehensive survey program. During the challenging times of the COVID-19 pandemic, IntelliShop was a committed partner, providing operational audits that helped us navigate and overcome unprecedented obstacles. Their responsiveness and commitment to our needs have been unwavering, making them an invaluable ally in our journey. We highly recommend IntelliShop to any business seeking a reliable and innovative partner dedicated to excellence and customer satisfaction."

We use our experience to help you improve yours.

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